Cancellation Policy

At Workerlly (Workerlly Tech Private Limited), we strive to provide excellent digital-based services to help you with your home or business needs. As our services are delivered digitally, we want to ensure that you understand our cancellation and refund policies, so you can make informed decisions about your bookings. This policy applies to all digital services provided via our platform, including service bookings, appointments, and subscriptions.

  1. Cancellation Policy

We understand that life can be unpredictable, and sometimes you need to cancel or reschedule a service. To ensure fairness for both our customers and service providers, we have established the following cancellation guidelines:

  • Cancellation Policy

 

Workerlly App connects Work-Providers to Work-Seekers (“Workerlly Champ”) in the real-time but you are allowed to cancel or withdraw your offered services (w.r.t. work-providers) or service to fulfill (w.r.t. Work-Seekers) under following conditions:

 

Cancelation within 5 Minutes – Free of Cost by either side.

 

Cancelled by Work-Seeker (After 5 Minutes and before reach at location) – Work-Seekers can be asked to pay penalty charges on claim request made by respective work-provider for keeping him waited or business loss where claimed amount can be as high as hourly bid rate.

Cancelled by Work-Seeker (Unable to reach at task location within 30-45 mins.) – Work-Seekers can be asked to pay penalty charges on claim request made by respective work-provider for keeping him waited or business loss where claimed amount can be as high as hourly bid rate.

Cancelled by Work-Seeker (After reach at location) – Before starting the task, if scope of work is beyond mentioned, risky workplace environment  or other misinformation which causes the major concerns for workers to undertake the task, worker can claim against Travel charges/site visit (Rs. 100) + 50% of hourly rate from provider.

 

Cancelled by Work-Provider (After 5 minutes after bid is approved but before reaching at location) – Worker must be paid Rs. 100 or 50% of hourly bid rate (whatever higher) as penalty to recover worker’s loss.

Cancelled by Work-Provider (After reached at location but before starting the task) – Worker must be paid Rs. 100 + 50% of hourly bid rate as penalty to recover worker’s loss.

1.2 How to Cancel a Service

You can cancel through one of the following methods:

  • Via the Website/App: Log into your account and navigate to your “My Bookings” section. From there, you can easily cancel.
  • By Contacting Support: If you need assistance or are unable to cancel via the app or website, you can contact our customer support team at [info@workerlly.com]. We recommend reaching out as soon as possible to avoid cancellation fees.
  1. Return & Refund Policy

Due to the nature of the services we offer (digital and home-based), we generally do not provide traditional “returns” for services. However, we offer a fair refund and resolution process for any unsatisfactory experiences.

2.1 Refund Eligibility

Refunds are generally not provided unless the service has been paid for and one of the following conditions apply:

  • Service Was Not Delivered: If a service provider fails to arrive at the scheduled time and has not provided any notification or alternative arrangements (such as rescheduling or offering a refund), you may be eligible for a full refund of the service fee.
  • Poor Service Quality: If the service provided does not meet the minimum quality standards (e.g., cleaning was incomplete, repair was not conducted properly, etc.), you can request a partial or full refund based on the severity of the issue. This must be reported within 24 hours of service completion.
  • Wrong Service Delivered: If the service you requested was different from what was provided (for example, a cleaning service was scheduled but another service was delivered), you are eligible for a full refund or a reschedule at no additional cost.

2.2 How to Request a Refund

If you feel eligible for a refund, please follow these steps:

  1. Contact Us Promptly: Email us at [info@workerlly.com] or call our support team to request a refund. Make sure to include the following details:
    • Your booking ID or service reference number
    • Date and time of the service
    • Reason for your refund request
    • Any supporting evidence (e.g., photos, written explanation)
  2. Review Process: Our customer support team will review your case and assess whether you are eligible for a refund. We may reach out to you for additional details or clarification.
  3. Refund Resolution: If your refund request is approved, the amount will be credited to your original payment method within 7–10 business days. For subscriptions, you may also be credited toward your next billing cycle.

 

  1. Exemptions & Special Circumstances

We understand that sometimes extenuating circumstances may arise. If you are unable to follow the standard cancellation or refund procedures due to personal emergencies or issues, please contact us immediately, and we will work with you to find a reasonable solution.

Examples of exceptional circumstances might include:

  • Medical emergencies
  • Natural disasters
  • Sudden travel or relocation

In such cases, we will assess each situation individually and offer an appropriate solution.

  1. Contact Information

If you have any questions about cancellations, refunds, or our services, please don’t hesitate to contact us:

  • Email: Info@workerlly.com
  • Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM
  1. Policy Updates

We may update this Cancellation & Return Policy from time to time. When changes are made, they will be posted on this page with the date of the last revision. Please review this policy periodically to stay informed of any updates.

Last Revised: 5-11-2024

This Cancellation & Return Policy is designed to ensure that both customers and service providers on your platform are treated fairly and that customers have clear expectations regarding cancellations, refunds, and the return of services. The policy helps build trust by setting transparent terms for what happens when services don’t meet expectations.