Shipping Policy

At Workerlly (Workerlly Tech Private Limited), we specialize in offering digital home-based services and digital Remote-based services. As such, we do not provide physical goods, digital goods or engage in traditional shipping.

(a) The Services include the provision of the Platform that enables you to arrange and schedule different home-based/Remote-based services with independent third-party service providers of those services (“Workerlly Champ” or Workers). As a part of the Services, Workerlly facilitates the users with instantly connecting with potential match, transfer of payments to Service Professionals (Workerlly Champ or Workers) for the services they render to you, collecting platform and convince fee charges and may be collects payments on behalf of such Service Professionals.

(b)  The services rendered by Service Professionals are not affiliated with Workerlly but independent service providers. Service Professionals are solely liable and responsible for their Services that they offer or otherwise provide through the Platform. Workerlly and its affiliatesdon’temploy Service Professionals, nor are Service Professionals agents, contractors, or partners of Workerlly or its affiliates. Service Professionals do not have the ability to bind or represent Workerlly.

(c)  The Platform is for your personal and non-commercial use only, unless otherwise agreed upon on in accordance with the terms of a separate agreement. Please note that the Platform is intended for use only within India. You agree that in the event you avail the Services from a legal jurisdiction other than the territory of India, you will be deemed to have accepted the Workerlly terms and conditions applicable to that jurisdiction.

This Shipping Policy outlines how we deliver digital products and services to our customers, and the processes involved in accessing or receiving these products after purchase.

2. Types of Products and Services Offered

  • Services:A mobile App enabling users to connect with service providers for Home-based services or remote-based services and charges the users against platform fees & convince charges. These may include consulting, software as a service (SaaS), technical support, etc.
  • Digital Products:NA
  • Subscriptions:NA

3. Refunds and Cancellations

  • Digital Home-Based Services or Remote-Based Services:Due to the nature of business, we generally do not offer refunds once the service has been accessed. However, in exceptional circumstances (e.g., faulty or incomplete transactions), please contact our support team at [info@workerlly.com], and we will do our best to resolve the issue promptly.

4. Security & Data Protection

We take the security and privacy of your personal information and used services seriously. we use encryption to protect your personal and payment information.

  • Secure Payment Processing:All payments for digital products or services are processed through secure, encrypted payment gateways.
  • Data Security:Your account information and purchase history are protected by robust security measures. We do not share your personal or payment details with third parties, except as required for payment processing.

5. Customer Support

If you experience any issues, our customer support team is here to help. We offer the following support channels:

  • Email Support: [info@workerlly.com]
  • Live Chat: Available on our website during business hours [Monday to Friday, 10:00 AM to 6:00 PM].
  • FAQ Page: For immediate assistance, please visit our [Frequently Asked Questions page] on the website.

For any technical issues or questions, we aim to respond to inquiries within 2-3 business days.

6. Changes to the Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page, with the date of the last revision indicated at the bottom. Please review this policy periodically to stay informed of any updates.

Last Revised: [5-11-2024] 

This Shipping Policy is designed to clarify the delivery process for customers purchasing digital products or services. It ensures that customers understand how to access their products or services and what to expect in terms of delivery times and support.